Willie is called upon to help struggling owner and chef Mike, of Trends Restaurant in Staten Island, N.Y. The business is collapsing and Mike is at the mercy of his out-of-control staff. His problems are compounded by the fact that his manager son, Nick, is often missing in action instead of leading by example. Mike's always dreamed of one day passing the restaurant onto his son. But if Willie can't get this kid to step up and take control, there may be no business to inherit.

Willie helps out Melissa O’Connell, a too-sweet wife, mother and owner of The Pepper Jack Grill in Staten Island. Melissa treats her staff like family, and, like any family, they bring the dysfunction. Their fighting, drinking, and unprofessional behavior is driving customers away and causing business to suffer. Despite the grill’s problem’s, Melissa’s hanging on to the business because of a promise she made to her young daughter. But if Willie can’t help her, she may soon have no choice but close up shop.

Willie comes to the aid of Nick, owner of the Pita Grill in Hoboken, N.J. Nick recently achieved a lifelong goal of opening up his own restaurant, as part owner of a small franchise business. Nick's invested everything into the place and needs it to work. But now an unruly staff, more interested in having fun than customer service, could destroy his dream and cost him everything. Willie is Nick's last hope to help straighten out his staff and his business before the Pita Grill is forced to close its doors for good.

Willie comes to the aid of Dawn, owner of the Liberty Bar and Grill in Hoboken, N.J. After 14 years in business, Dawn's restaurant is struggling and she's called Willie for answers. He soon discovers that Dawn's hands-off management style has created a leadership vacuum and some serious personnel issues that threaten to bring the business to its knees.

Willie is called in to help a desperate owner, Antony, save his Italian restaurant, Serata, in Oyster Bay, N.Y. Antony's rowdy employees have created an atmosphere that's more sideshow than serene, and business is suffering. The situation is complicated by the fact that Serata's main investor, Vinny, is also Antony's best friend. The two lifelong friends need Willie to get their restaurant back on track before their business and relationship come to an unhappy ending.

Willie helps first-time owner, Michael, fix his struggling Mexican restaurant, Taqueria Autentica, in Bloomfield, N.J. Opening just one year ago, Michael's restaurant has wrestled with novice mistakes, botched food orders and a young staff behaving inappropriately. Now, a wave of negative customer reviews is seriously threatening the restaurant's bottom line. If things don't change fast, the restaurant may have to close its doors for good.